TTEC Announces Third Quarter 2025

Third Quarter 2025

Revenue was $519.1 Million

Net Loss was $11.1 Million or negative 2.1 Percent of Revenue
(Net Income of $5.9 Million or 1.1 Percent of Revenue Non-GAAP)

Adjusted EBITDA was $43.4 Million or 8.4 Percent of Revenue

Reiterates Outlook for Full Year 2025
Announces Term Extension of Credit Facility

AUSTIN, Texas, Nov. 06, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the third quarter ended September 30, 2025.

"Our third quarter 2025 financial performance delivered to plan as we continue to balance operational excellence with investments in innovation and growth. As expected, our Engage third quarter profitability was down compared to the prior year. This short-term decline was the result of expenses ahead of our fourth quarter healthcare seasonal ramps and planned investments for future growth. Consequently, our Engage operating margins this quarter do not reflect the momentum we are seeing in the underlying business. Our digital first approach that blends AI and analytics with CX technical expertise and operational excellence continues to resonate in the market with both new and existing clients," commented Ken Tuchman, chairman and chief executive officer of TTEC.

"In TTEC Engage, we added new significant clients, expanded our existing client relationships with our full portfolio of CX services, and deployed AI in over a hundred programs across numerous customers. In TTEC Digital, we closed many meaningful new clients this quarter and grew our professional services revenue with our AI focused partners. Looking ahead, every organization today faces an immediate mandate to transform. With our end-to-end AI-enabled technology and services platform, we are well-positioned to drive each client's vision forward," Tuchman continued.

THIRD QUARTER 2025 FINANCIAL HIGHLIGHTS

Revenue

Third quarter 2025 GAAP revenue was $519.1 million, a 1.9 percent decrease compared to $529.4 million in the prior year.Foreign exchange had a $2.2 million positive impact on revenue in the third quarter of 2025.

Income from Operations

Third quarter 2025 GAAP income from operations was $12.3 million, or 2.4 percent of revenue, compared to income from operations of $12.9 million, or 2.4 percent of revenue in the prior year.Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $28.9 million, or 5.6 percent of revenue, compared to $34.1 million, or 6.4 percent of revenue in the prior year.Foreign exchange had a nominal impact on Non-GAAP income from operations in the third quarter of 2025.

Adjusted EBITDA

Third quarter 2025 Non-GAAP Adjusted EBITDA was $43.4 million, or 8.4 percent of revenue, compared to $50.3 million, or 9.5 percent of revenue in the prior year.

Earnings Per Share

Third quarter 2025 GAAP fully diluted net loss per share was $0.23 compared to net loss per share of $0.40 in the prior year.Non-GAAP fully diluted earnings per share was $0.12 compared to $0.11 in the prior year.

CASH FLOW AND BALANCE SHEET

Cash flow from operations in the third quarter of 2025 was $4.2 million compared to a negative $91.4 million for the third quarter of 2024. Free cash flow in the third quarter of 2025 was a negative $9.6 million compared to a negative $100.2 million for the third quarter of 2024. Capital expenditures in the third quarter of 2025 were $13.8 million compared to $8.8 million for the third quarter of 2024.As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and debt of $886.0 million, resulting in a net debt position of $812.5 million. This compares to a net debt position of $931.5 million for the same period 2024.On November 5, 2025, TTEC extended the term of its Credit Facility through November 23, 2027. For further details about our Credit Facility and its terms, please refer our disclosure in our quarterly report on Form 10-Q.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

Third quarter 2025 GAAP revenue for TTEC Digital was $121.9 million, an increase of 5.4 percent compared to $115.7 million for the year ago period.Income from operations was $4.9 million or 4.0 percent of revenue compared to $7.5 million or 6.5 percent of revenue in the prior year.Non-GAAP income from operations was $11.6 million, or 9.5 percent of revenue compared to non-GAAP operating income of $14.4 million or 12.5 percent of revenue in the prior year.

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

Third quarter 2025 GAAP revenue for TTEC Engage was $397.2 million, a 4.0 percent decrease from $413.8 million for the year ago period.Income from operations was $7.5 million or 1.9 percent of revenue compared to $5.4 million or 1.3 percent of revenue in the prior year.Non-GAAP income from operations was $17.3 million, or 4.3 percent of revenue, compared to non-GAAP operating income of $19.7 million, or 4.8 percent of revenue in the prior year.Foreign exchange had a $2.1 million positive impact on revenue and a nominal impact on income from operations in the third quarter of 2025.

BUSINESS OUTLOOK

“Although our third quarter results reflect a decline in profitability compared to the prior year, they were in line with our expectations. In TTEC Digital, we continue to diversify and scale with our CX technology partners as the market shifts from legacy infrastructure to enterprise-wide digital transformations in the cloud. We are pleased with the growth from our new partnerships, recognizing the remix is creating temporary pressure on the segment’s revenue and profit margins. In TTEC Engage, the profitability decline was expected as we incurred up-front expenses to grow key clients and ramp for higher fourth quarter healthcare seasonality. We are confident the Engage fourth quarter profitability will deliver year over year growth both in the quarter and for the second half of the year,” commented Kenny Wagers, chief financial officer of TTEC.

TTEC Full Year 2025 Outlook Full Year 2025
Guidance Full Year 2025
Mid-PointRevenue$2,064M — $2,114M $2,089MNon-GAAP adjusted EBITDA$215M — $235M $225MNon-GAAP adjusted EBITDA margins10.4% — 11.1% 10.8%Non-GAAP operating income$154M — $174M $164MNon-GAAP operating income margins7.4% — 8.2% 7.8%Interest expense, net($72M) — ($74M) ($73M)Non-GAAP adjusted tax rate40% — 44% 42%Diluted share count48.1M — 48.5M 48.3MNon-GAAP earnings per a share$0.95 — $1.20 $1.08 Engage Full Year 2025 Outlook Full Year 2025
Guidance Full Year 2025
Mid-PointRevenue$1,606M — $1,636M $1,621MNon-GAAP adjusted EBITDA$151M — $163M $157MNon-GAAP adjusted EBITDA margins9.4% — 10.0% 9.7%Non-GAAP operating income$101M — $113M $107MNon-GAAP operating income margins6.3% — 6.9% 6.6% Digital Full Year 2025 Outlook Full Year 2025
Guidance Full Year 2025
Mid-PointRevenue$458M — $478M $468MNon-GAAP adjusted EBITDA$64M — $72M $68MNon-GAAP adjusted EBITDA margins13.9% — 15.0% 14.5%Non-GAAP operating income$53M — $61M $57MNon-GAAP operating income margins11.5% — 12.7% 12.1%

The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2025 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

GAAP metrics are presented in accordance with Generally Accepted Accounting Principles. Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, November 7, 2025. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

ABOUT TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

Company Contacts

Corporate Comms
Meredith Matthews
[email protected]

Investor Relations
Robert Belknapp
[email protected]

TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (unaudited) Three months ended Nine months ended September 30, September 30, 2025 2024 2025 2024 Revenue $519,143 $529,427 $1,566,942 $1,640,150 Operating Expenses: Cost of services 413,635 415,226 1,227,455 1,286,934 Selling, general and administrative 68,941 71,580 209,632 219,881 Depreciation and amortization 22,026 24,042 67,612 74,258 Restructuring charges, net 1,771 1,002 4,883 6,346 Impairment losses 441 4,688 1,966 241,544 Total operating expenses 506,814 516,538 1,511,548 1,828,963 Income / (Loss) From Operations 12,329 12,889 55,394 (188,813) Other income (expense), net (12,278) (22,462) (39,218) (60,573) Income / (Loss) Before Income Taxes 51 (9,573) 16,176 (249,386) Provision for income taxes (11,117) (9,395) (30,720) (65,850) Net Income / (Loss) (11,066) (18,968) (14,544) (315,236) Net (loss) / income attributable to noncontrolling interest (2,305) (2,154) (5,430) (7,730) Net Income / (Loss) Attributable to TTEC Stockholders$(13,371) $(21,122) $(19,974) $(322,966) Net Income / (Loss) Per Share Basic $(0.23) $(0.40) $(0.30) $(6.63) Diluted $(0.23) $(0.40) $(0.30) $(6.63) Net Income / (Loss) Per Share Attributable to TTEC Stockholders Basic $(0.28) $(0.44) $(0.42) $(6.79) Diluted $(0.28) $(0.44) $(0.42) $(6.79) Income / (Loss) From Operations Margin 2.4% 2.4% 3.5% (11.5)% Net Income / (Loss) Margin (2.1)% (3.6)% (0.9)% (19.2)% Net Income / (Loss) Attributable to TTEC Stockholders Margin (2.6)% (4.0)% (1.3)% (19.7)% Effective Tax Rate 21798.0% (98.1)% 189.9% (26.4)% Weighted Average Shares Outstanding Basic 48,460 47,723 48,098 47,573 Diluted 48,460 47,723 48,098 47,573

TTEC HOLDINGS, INC. AND SUBSIDIARIES SEGMENT INFORMATION (In thousands) (unaudited) Three months ended Nine months ended September 30, September 30, 2025 2024 2025 2024 Revenue: TTEC Digital $121,916 $115,669 $343,702 $344,068 TTEC Engage 397,227 413,758 1,223,240 1,296,082 Total $519,143 $529,427 $1,566,942 $1,640,150 Income / (Loss) From Operations TTEC Digital $4,859 $7,474 $22,132 $16,771 TTEC Engage 7,470 5,415 33,262 (205,584) Total $12,329 $12,889 $55,394 $(188,813)

TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (In thousands) (unaudited) September 30, December 31, 2025 2024 ASSETS Current assets: Cash and cash equivalents $73,508 $84,991 Accounts receivable, net 424,454 452,573 Prepaids and other current assets 110,393 92,947 Income and other tax receivables 27,264 21,785 Total current assets 635,619 652,296 Property and equipment, net 116,803 132,051 Operating lease assets 90,888 91,263 Goodwill 573,790 571,197 Other intangibles assets, net 141,451 164,808 Income and other tax receivables, long-term 12,770 31,781 Other assets 110,327 109,984 Total assets $1,681,648 $1,753,380 LIABILITIES AND EQUITY Current liabilities: Accounts payable $78,067 $84,180 Accrued employee compensation and benefits 131,913 137,636 Deferred revenue 69,400 64,752 Current operating lease liabilities 34,178 33,358 Other current liabilities 49,581 34,010 Total current liabilities 363,139 353,936 Long-term liabilities: Line of credit 882,500 975,000 Non-current operating lease liabilities 66,832 71,008 Other long-term liabilities 88,371 85,317 Total long-term liabilities 1,037,703 1,131,325 Equity: Common stock 485 477 Additional paid in capital 429,350 420,181 Treasury stock (584,900) (584,900) Accumulated other comprehensive income (loss) (108,183) (132,121) Retained earnings 526,643 546,617 Noncontrolling interest 17,411 17,865 Total equity 280,806 268,119 Total liabilities and equity $1,681,648 $1,753,380

TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (unaudited) Nine Months Ended Nine Months Ended September 30, September 30, 2025 2024 Cash flows from operating activities: Net (loss) income$(14,544) $(315,236) Adjustment to reconcile net (loss) income to net cash provided by operating activities : Depreciation and amortization 67,612 74,258 Amortization of contract acquisition costs 1,047 1,363 Amortization of debt issuance costs 1,587 1,578 Imputed interest expense and fair value adjustments to contingent consideration - (1,496) Provision for credit losses 700 2,744 Loss on disposal of assets 904 1,778 Impairment losses 1,966 241,544 Loss on dissolution of subsidiary - - Deferred income taxes (1,846) 38,922 Excess tax benefit from equity-based awards 1,861 3,921 Equity-based compensation expense 10,378 15,249 Loss / (gain) on foreign currency derivatives (331) 244 Changes in assets and liabilities, net of acquisitions: Accounts receivable 32,893 (37,497) Prepaids and other assets 21,166 (12,959) Accounts payable and accrued expenses 16,456 (49,122) Deferred revenue and other liabilities (21,344) (23,023) Net cash provided by operating activities 118,505 (57,732) Cash flows from investing activities: Proceeds from sale of property, plant and equipment 4,476 146 Purchases of property, plant and equipment (26,381) (36,465) Net cash used in investing activities (21,905) (36,319) Cash flows from financing activities: Net proceeds from / (repayments of) line of credit (92,500) 30,000 Payments on other debt (1,770) (1,873) Dividends paid to shareholders - (2,847) Payments to noncontrolling interest (6,396) (6,908) Tax payments related to the issuance of restricted stock units (1,201) (945) Payments of debt issuance costs (1,031) (2,635) Net cash used in financing activities (102,898) 14,792 Effect of exchange rate changes on cash and cash equivalents and restricted cash (5,185) 2,283 (Decrease) in cash, cash equivalents and restricted cash (11,483) (76,976) Cash, cash equivalents and restricted cash, beginning of period 84,991 173,905 Cash, cash equivalents and restricted cash, end of period$73,508 $96,929

TTEC HOLDINGS, INC. AND SUBSIDIARIES RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION (In thousands, except per share data) (unaudited) Three months ended Nine months ended September 30, September 30, 2025 2024 2025 2024 Revenue $519,143 $529,427 $1,566,942 $1,640,150 Reconciliation of Non-GAAP Income from Operations and EBITDA: Net Income / (Loss) from Operations $12,329 $12,889 $55,394 $(188,813) Restructuring charges, net 1,771 1,002 4,883 6,346 Impairment losses 441 4,688 1,966 241,544 Property costs not related to operations - 424 (46) 2,329 Mexico VAT consulting fees 106 - 926 - Liability related to notifications triggered by labor scheme(1) - 2,563 - (187) Expenses related to non-binding offer 3,426 - 10,445 - Equity-based compensation expenses 3,083 4,333 10,384 15,249 Amortization of purchased intangibles 7,727 8,169 23,215 25,053 Non-GAAP Income from Operations $28,883 $34,068 $107,167 $101,521 Non-GAAP Income from Operations Margin 5.6% 6.4% 6.8% 6.2% Depreciation and amortization 14,299 15,873 44,397 48,152 Changes in acquisition contingent consideration - (449) - (1,496) Gain on property sale - - (629) - Mexico VAT Recovery (1,716) - (8,341) - Foreign SS Tax Recovery - - - (853) Foreign VAT receivable writeoff - - - 770 Foreign exchange loss / (gain), net (1,959) 1,825 1,818 2,381 Other Income (expense), net 3,848 (1,041) 7,141 953 Adjusted EBITDA $43,355 $50,276 $151,553 $151,428 Adjusted EBITDA Margin 8.4% 9.5% 9.7% 9.2% Reconciliation of Non-GAAP EPS: Net Income $(11,066) $(18,968) $(14,544) $(315,236) Add: Asset impairment and restructuring charges 2,212 5,690 6,849 247,890 Add: Equity-based compensation expenses 3,083 4,333 10,384 15,249 Add: Amortization of purchased intangibles 7,727 8,169 23,215 25,053 Add: Property costs not related to operations - 424 (46) 2,329 Add: Liability related to notifications triggered by labor scheme - 2,563 - (187) Add: Foreign SS Tax Recovery - - - (853) Add: Foreign VAT receivable writeoff - - - 770 Add: Changes in acquisition contingent consideration - (449) - (1,496) Add: Foreign VAT (inclusive of interest) (1,889) - (14,978) - Add: Fees related to non-binding offer 3,426 - 10,445 - Add: Gain on property sale - - (629) - Add: Foreign exchange loss / (gain), net (1,959) 1,825 1,818 2,381 Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above 4,324 1,810 7,525 48,752 Non-GAAP Net Income $5,858 $5,397 $30,039 $24,652 Diluted shares outstanding 48,460 47,723 48,098 47,573 Non-GAAP EPS $0.12 $0.11 $0.62 $0.52 Reconciliation of Free Cash Flow: Cash Flow From Operating Activities: Net (loss) / income $(11,066) $(18,968) $(14,544) $(315,236) Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization 22,026 24,042 67,612 74,258 Other (6,756) (96,451) 65,437 183,246 Net cash provided by operating activities 4,204 (91,377) 118,505 (57,732) Less - Total Cash Capital Expenditures 13,794 8,783 26,381 36,465 Free Cash Flow $(9,590) $(100,160) $92,124 $(94,197) (1) -For further information, please see discussion in the Risk Factors section of the 2024 Form 10-K filed on February 27, 2025. Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment : TTEC Engage TTEC Digital TTEC Engage TTEC Digital Q3 25 Q3 24 Q3 25Q3 24 YTD 25 YTD 24 YTD 25YTD 24 (Loss) / Income from Operations $7,470 $5,414 $4,859$7,474 $33,262 $(205,585) $22,132 $16,771 Restructuring charges, net 1,163 202 608 801 3,342 5,697 1,540 650 Impairment losses 441 4,255 - 433 1,728 238,600 239 2,944 Property costs not related to operations - 424 - - (46) 2,329 - - Mexico VAT Consulting Fees 106 - - - 926 - - - Expenses related to non-binding offer 2,107 - 1,319 - 7,332 - 3,113 - Liability related to notifications triggered by labor scheme - 2,563 - - - (187) - - Equity-based compensation expenses 1,903 2,701 1,180 1,632 6,343 9,748 4,041 5,501 Amortization of purchased intangibles 4,070 4,098 3,657 4,071 12,219 12,306 10,996 12,747 Non-GAAP Income from Operations $17,260 $19,657 $11,623$14,411 $65,106 $62,908 $42,061 $38,613 Depreciation and amortization 11,964 12,958 2,335 2,915 36,444 39,849 7,952 8,303 Changes in acquisition contingent consideration - (449) - - - (1,496) - - Gain on Property Sale - - - - (629) - - - Mexico VAT Recovery (1,716) - - - (8,341) - - - Foreign VAT receivable writeoff - - - - - 770 - - Foreign SS Tax Recovery - - - - - (853) - - Foreign exchange loss / (gain), net (1,959) 1,725 - 100 1,610 2,518 209 (138) Other Income (expense), net 3,848 (944) - (97) 7,347 833 (206) 121 Adjusted EBITDA $29,397 $32,947 $13,958$17,329 $101,537 $104,529 $50,016 $46,899