McDonald’s launches new online ordering channel in partnership with DoorDash

McDonald's has a new online ordering experience in partnership witih DoorDash Photo courtesy of DoorDash

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McDonald’s U.S. has launched a new online ordering experience, allowing customers to order McDelivery via their mobile devices or desktop computers without having to download an app, login, or create an account.

The new site is accessible from McDonalds.com and was created in partnership with DoorDash. Orders are fulfilled by DoorDash drivers.

“With millions of customers visiting McDonalds.com each month, this channel extends our reach, offering a seamless and convenient way to have their McDonald’s favorites delivered. It reflects our continued commitment to meeting customer demands and strengthening accessibility across all touchpoints,” McDonald’s head of delivery Tim Snyder said in a statement.

As part of the new ordering process, customers can check out in fewer clicks, with flexible payment options and no account required.

“We’re making it easy for customers to order McDonald’s wherever they are,” DoorDash vice president of enterprise sales and business development Shanna Prevé said in a statement. “This global partnership is powered by innovation — driving sales, simplifying operations, and elevating the customer experience.”

McDonald’s launched a strategy focused on its “three Ds” a couple of years ago, including delivery, drive-thru, and digital. In the first quarter of 2025, chief financial officer Ian Borden said the company is continuing to invest to drive growth in those areas.

“Delivery, for example, in the U.S. business hit all-time highs in the first quarter,” he said earlier this year.

McDonald’s first piloted DoorDash delivery in 2019 with an extended partnership in 2021. The partnership now supports McDelivery in 29 countries. McDelivery was first introduced in 2017.

Contact Alicia Kelso at [email protected]

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