AI Scribe Rolls Out To 5,700 Clinics Nationwide As Experity Launches The First Touchless EMR For Urgent Care Providers

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A sprint to reduce after-hours charting just reached urgent care exam rooms, as on-demand healthcare solution provider Experity introduced AI Scribe to capture visits in real time and generate structured documentation inside its electronic record system.

The company, backed by private-equity firm GTCR, on Oct. 13 deployed its conversational artificial intelligence tool for urgent care providers across 5,700 clinics in the U.S.. The feature applies ambient listening technology during patient visits to recognize spoken details, interpret complex symptoms, and highlight relevant health indicators before inserting the information directly into the patient's electronic medical record, according to Experity.

The company said clinicians can open the program on tablets or smartphones and use it without installing additional applications.

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Why Urgent Care Providers Face Documentation Overload

Experity President and Chief Operating Officer Bobby Ghoshal addressed the core challenge urgent care clinicians face daily. "Urgent care providers are under tremendous pressure to balance efficiency and throughput with patient experience," he said in the company's statement. "With AI Scribe, providers can give patients their undivided attention, while most of the documentation happens quickly, accurately, and consistently in the background."

The urgent care model runs on speed and patient flow, yet outcomes depend on how well providers connect with those they treat, Experity says. Administrative work adds friction to that balance, requiring clinicians to spend extra hours inputting visit details long after appointments end. The company says its analysis points to this tension as a source of burnout and workflow inefficiency that limits both productivity and satisfaction for healthcare teams.

According to Experity's corporate information, nearly half of all urgent care centers nationwide use its software platform. The company says the nationwide availability of AI Scribe represents one of the largest deployments of conversational AI tools built for the urgent care sector.

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Turning Conversation Data Into Actionable Metrics

Experity Chief Medical Officer Andrea Giamalva emphasized the measurement dimension of the technology. “AI Scribe is revolutionizing how providers engage with patients,” Giamalva said in the company's statement.

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Experity says its new platform introduces measurement tools that were previously unavailable in most urgent care environments. Among them are talk-to-listen ratios, which track how much time a clinician spends speaking compared with listening, and sentiment indicators that interpret emotional tone throughout a patient visit.

The data feeds into visual dashboards that help providers evaluate communication balance and patient engagement, according to the company.

“In this fast-paced world of urgent care, making it clear to patients that you’re sitting down because you want to hear from them is essential,” WellStreet Urgent Care Regional Medical Officer and Urgent Care Association Board President-elect Cassandra Donnelly said in Experity's statement. “Bringing awareness to providers that listening more is actually the most effective way to get through a patient visit expediently is the perfect balance we all need to strive to achieve.”

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How AI-Driven Documentation Strengthens Urgent Care Revenue Performance

The automation of charting extends beyond clinical outcomes, influencing how urgent care centers manage their financial processes, according to the company.

Experity provides billing optimization, medical coding, and revenue cycle management tools alongside its electronic record system. When documentation enters the chart accurately the first time, coding errors decrease, claim approvals move faster, and the number of days in accounts receivable shortens. According to the company, this chain effect accelerates reimbursement and helps operators maintain steady cash flow.

Experity also highlights third-party validation of its platform's performance. The company received the 2025 Black Book Market Research recognition as the top-rated electronic health record for urgent care and occupational medicine providers. In addition, the company mentions a Forrester Consulting Total Economic Impact report commissioned by Experity projected a 288% potential return on investment from deploying the company's urgent care software suite.

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This article AI Scribe Rolls Out To 5,700 Clinics Nationwide As Experity Launches The First Touchless EMR For Urgent Care Providers originally appeared on Benzinga.com

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