Trading.HK
Legal

Privacy Policy

Last updated: March 1, 2026

Trading.HK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Trading.HK, you consent to the practices described herein.

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, and password. If you sign up via Google, we receive your name and email from Google.
  • Profile Information: You may optionally provide your trading experience level, preferred markets, and language preferences.
  • Usage Data: We collect information about how you interact with our platform, including pages visited, strategies viewed, backtests run, and features used.
  • Device Information: We collect device type, browser type, operating system, IP address, and general location data for security and analytics purposes.
  • Payment Information: If you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not store your full credit card details.

2. How We Use Your Information

  • Providing and improving our services, including personalized strategy recommendations.
  • Processing transactions and managing your subscription.
  • Sending service-related communications (account verification, password resets, subscription updates).
  • Analyzing platform usage to improve features and user experience.
  • Detecting and preventing fraud, abuse, and security incidents.
  • Complying with legal obligations under Hong Kong and applicable international law.

3. Data Sharing and Disclosure

  • We do not sell your personal information to third parties.
  • Service Providers: We share data with trusted third-party providers who assist in platform operations (hosting, analytics, email delivery, payment processing). These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

  • We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256).
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We conduct regular security audits and vulnerability assessments.
  • While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • We retain your account data for as long as your account is active or as needed to provide services.
  • After account deletion, we retain certain data for up to 30 days for backup purposes, then permanently delete it.
  • Anonymized and aggregated data may be retained indefinitely for analytics and research purposes.
  • We retain financial transaction records for 7 years as required by Hong Kong tax and accounting regulations.

6. Your Rights

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your personal information through your account settings.
  • Deletion: You can request deletion of your account and associated data by contacting [email protected].
  • Portability: You can request an export of your data in a machine-readable format.
  • Objection: You can opt out of marketing communications at any time.
  • These rights are subject to applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance.

7. Cookies and Tracking

  • We use essential cookies for authentication and session management.
  • Analytics cookies help us understand how users interact with the platform (we use privacy-respecting analytics).
  • You can control cookie preferences through your browser settings.
  • We do not use third-party advertising cookies or trackers.

8. International Data Transfers

  • Our servers are located in Hong Kong and Singapore. If you access our platform from outside these regions, your data may be transferred to and processed in these locations.
  • We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

9. Children's Privacy

  • Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children.
  • If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
  • Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at [email protected] or write to us at: Trading.HK, Kwun Tong, Hong Kong.